We currently have a full-time vacancy for a Customer Support Representative to work with our customers. The representative will play a vital role answering pre-purchase inquiries and ensuring our valued members receive maximum support and care with their purchase.
The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.
You will be responsible for:
* Responding to customer and pre-purchase emails about our products.
* Moderating the forum and replying to customer questions.
* Providing basic to intermediate affiliate marketing advice in response to questions about the course content.
* Searching our database for customer information and updating records.
* Recording FAQs and other information as required.
To be successful in this position you will need:
* Excellent written English and communication skills, a 'switched-on' friendly manner and the ability to build a rapport with customers via email.
* Good working knowledge of the internet (e.g. you will know how to search Google to find high quality information, how Paypal works, how to copy and paste information etc).
* Meticulous attention to detail - no spelling mistakes please!
* Highly organized and motivated with good time management skills.
* Ability to respond and resolve customer complaints in a pragmatic, pleasant way.
* Previous experience with/or knowledge of online marketing (e.g. pay-per-click, search engine optimization and website building) will also be regarded very favorably.
This position is full time and working from a remote location is fine.
To apply, please go to http://www.affilorama.com/jobs/customer-support-representative
City/Town: Metro Manila
Location: Nationwide
Wage/Salary: tba
Start: soon
Duration: full time
Type: Full Time, Home Based
How to apply: please see post
Company: Doubledot Media Ltd.
Contact: Grace
Email:
