Customer Support Representative

Affilorama is a rapidly growing internet company providing online multi-media training resources and web applications for people looking to start or develop their businesses. With three different products on the market and more in development, Affilorama is an exciting place to work!

We currently have a full-time vacancy for a Customer Support Representative to work with our customers. The representative will play a vital role answering pre-purchase inquiries and ensuring our valued members receive maximum support and care with their purchase.

The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.

You will be responsible for:

* Responding to customer and pre-purchase emails about our products.
* Moderating the forum and replying to customer questions.
* Providing basic to intermediate affiliate marketing advice in response to questions about the course content.
* Searching our database for customer information and updating records.
* Recording FAQs and other information as required.

To be successful in this position you will need:

* Excellent written English and communication skills, a 'switched-on' friendly manner and the ability to build a rapport with customers via email.
* Good working knowledge of the internet (e.g. you will know how to search Google to find high quality information, how Paypal works, how to copy and paste information etc).
* Meticulous attention to detail - no spelling mistakes please!
* Highly organized and motivated with good time management skills.
* Ability to respond and resolve customer complaints in a pragmatic, pleasant way.
* Previous experience with/or knowledge of online marketing (e.g. pay-per-click, search engine optimization and website building) will also be regarded very favorably.

This position is full time and working from a remote location is fine.

To apply, please go to

City/Town: Metro Manila
Location: Nationwide
Wage/Salary: tba
Start: soon
Duration: full time
Type: Full Time, Home Based
How to apply: please see post
Company: Doubledot Media Ltd.
Contact: Grace
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